Protecting transformation ROI by driving the people side of change.
The Problem
A system can go live on time without changing how people work.
The result promised by the business case is taking longer than budgeted to show up. I work with organisations to prevent that gap or address it once it appears.
How I Help
Lead the people side of transformation, operating model change, post merger integration, digital rollouts, from design through to months after go live.
Align leadership before a change hits the wider organisation, so the message is consistent and questions get answered before they're asked.
Get teams actually using new tools and AI, instead of letting licences sit unused.
Stay on after go live, when adoption usually starts slipping and most programmes have already moved on.
What This Has Looked Like
From one organisation's systems integration, within the first year:
30% — ROI Recovery
25% — Faster Turnaround
85%+ — User Adoption
About Me
Rachael Gachara
People & Transformation Director — Adoption Edge CapitalI have spent a decade delivering transformation work across East Africa, in consulting and then directly inside organisations. I started Adoption Edge Capital after seeing the same pattern too often: good strategy that comes with real investment but months later a quiet stall emerges once the project team leaves. I am a PROSCI®certified change practitioner and currently pursuing my MBA at Daystar University.
Are you on a transformation journey that has not paid off yet?